3LiveShop: video chat with online sales reps

8 04 2011

This is a revolutionary way for online sales. The live video chat and on-screen information display allow online sales reps to interact with customers on the other side. Comparing to traditional live chats or media-rich websites, I can imagine this new platform can serve customers with better information and more persuasion to purchase the product online. Especially with products that doesn’t have much appeal in online sales market, such as insurance plan, cellular plan…etc.
One question I have in mind is whether they solved the eye-contact problem on video chats. Currently, there’s no way you can see the screen and webcam at the same time. One way might overcome this issue is by putting the screen and webcam far away to create an smaller difference in viewing angle.




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